Visonic- Wireless security, wireless emergency systems, wireless property protection


  U.S. Consumer Product Safety Commission


Recall Date: September 10, 2013
Recall Number: 13-FOR CLEARANCE 8/27/2013 10:57 a.m.


Visonic Recalls Amber Personal Emergency Response System Kits Due to Remote Pendant Battery Signal Failure 

WASHINGTON, D.C. - Consumers should stop using this product unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.



Recall Summary

Name of Product: Visonic Amber Classic and Amber SelectX Personal Emergency Response System (PERS) Kits

A single Amber Base station set to Common Area Mode will not detect a low battery or dead battery warning signal from the remote pendant that notifies end user or system administrator to replace the pendant battery.    


Consumer Contact: Visonic at (800) 223-0020 from 8:30 a.m. to 6 p.m. ET Monday through Friday or online at and click on North America and click on Product News under the Solutions & Products tab for more information.


Recall Details

Units: About 24,000

Description: The recalled Visonic Amber Personal Emergency Response System (PERS) kit enables a user to push a button on a pendant to signal a request for assistance. The system consists of one or more Amber brand base stations, generally connected to a phone line, and one or more wireless pendants worn by the users. Amber brand base stations are sold in kits and as separate accessories. The base stations are white, rectangular and measure about 9 inches wide by 7 inches deep by 2 inches high. Base stations have an emergency button and call and check buttons. The emergency button is red on the Classic model and grey on the SelectX model. The Classic models have catalog number 0-7425 and serial numbers 0408044281 through 4410052723. The first four digits of the serial number are manufacture dates from January 2008 through August 2010. The SelectX models have catalog number 0-100729 and serial numbers  2308600299 through 301379617, with manufacture dates June 2008 through July 2013. The first four numbers in the serial number are date of manufacture in WWYY format. The first two digits are week of manufacturer and the second two numbers are the year of manufacture. For example serial number 2308 600299 indicates a manufacturing date of the 23rd week of 2008 or roughly June 2008. Each unit has an external label on the back of the panel with the product name and serial number. Only Amber Classic or SelectX base stations that are placed in Common Area Mode by a professionally trained PERS system installer and are used without additional base stations, are included in the recall.   

Incidents/Injuries: The firm received one report of a pendant that failed to operate due to a low battery undetected by the base station in Common Area Mode. No injuries have been reported.

Remedy: Consumers should immediately contact their system installer or a Visonic alarm installation professional to determine if their Amber base station is set to Common Area Mode, and if so, to either reset their unit to another mode or make other system changes, such as adding an additional base station. Only a professionally-trained PERS system installer can identify and modify the particular mode configuration. Owners are also reminded to manually test their Amber PERS pendant regularly for low battery status.

Sold at: Visonic distributors and professional alarm installation firms nationwide from January 2008 through July 2013 for between $220 and $240 for the kits.

Importer: Visonic Ltd., of Westford, Mass.

Manufacturer: Visonic Ltd., of Tel Aviv, Israel

Manufactured in: Israel

The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction.  Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC’s work to ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals – contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.

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