Visonic- Wireless security, wireless emergency systems, wireless property protection


  U.S. Consumer Product Safety Commission – Recall


Recall Date: October 30, 2014
Recall Number: 

Visonic Recalls Amber Personal Emergency Response Pendants and Kits Due to Pendant Battery Failure


Recall Summary

Name of Product: Visonic Amber Pendants and Visonic Amber Kits

An accelerated circuit drain of the pendant battery can result in a decreased battery life and shorter than expected “low battery” warning period, from 30 days down to a nine day warning period.    


Consumer Contact: Visonic at (800) 223-0020 from 8:30 a.m. to 6 p.m. ET Monday through Friday, or online at and click on North America and then Product News under the Solutions & Products tab for more information about the recall.


Recall Details

Units: About 29,200

Description: This recall involves Visonic Amber Pendants MCT-212 GS LA S (315) ENR and Visonic Amber Kits GS LA (315) KIT2. The kits contain the pendant and a base station. The Visonic Amber personal miniature transmitter pendant enables the consumer to remotely signal their personal emergency response system to send a request for assistance. The pendant is off-white with a red oval-shaped button on the face. It measures about 1 1/2 inches long by 1 1/2 inches wide by 5/8 of an inch deep. The white, plastic base station measures 8 inches wide by 2 inches deep by 11 inches high, and has an emergency, call and status check button. A label on the back of the pendant lists the part number and serial number. Recalled pendants sold separately have part number 0-102511 and serial numbers 0114147681 through 2015044165, 2513325212 through 4313226157 and 4513346942 through 5113063274. Pendants sold as part of the kit have model number 0-102371 and serial numbers 0114147759 through 1713321693, 1913433218 through 3313297879 and 3713561718 through 5113063339.

Incidents/Injuries:  None reported.

Remedy: Consumers should immediately contact Visonic or their alarm service provider for instructions on receiving a replacement pendant. Until a new pendant is received, consumers should manually test their pendant regularly for low battery status.

Sold exclusively by: Leased by Life Alert Emergency Response to consumers who subscribed for alarm monitoring services from about May 2013 through July 2014. Retail price for the products are about $50 for the pendant, and between $220 and $240 for the kit.

Importer: Visonic Inc., of Westford, Mass.

Manufacturer: Visonic Ltd., of Tel Aviv, Israel

Manufactured in: Israel

The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC’s work to ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals – contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.

Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.

To report a dangerous product or a product-related injury go online to or call CPSC’s Hotline at (800) 638-2772 or teletypewriter at (301) 595-7054 for the hearing impaired. Consumers can obtain news release and recall information at, on Twitter @USCPSC or by subscribing to CPSC’s free e-mail newsletters.