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When one of the devices triggers and alarm, the security system seizes the phone line and sends a digital message the central station. The operator will then call the premise to verify the alarm. If your phone line is busy or no one answers, they will dispatch the police. If you have set off the alarm yourself, wait and the phone will ring, answer it and the operator will ask you for your password. When you give the proper password the alarm will be cancelled.

Yes, it is highly recommended that you connect your security system to a local central station so that in case of an alarm you will be notified immediately as well as the proper authorities. You would not want to experience a break in while you were on vacation and come home to an open door. Most insurance companies offer a discount with a monitored alarm system.

In the event an intruder has cut your phone line, or if for some reason your phone lines are down, your security system will still be able to communicate to our central station.

Yes. Almost every insurance provider offers some level of a discount when you have a monitored security system installed. With monitored smoke detectors the insurance discount could be higher.

Yes. There have been many advancements in home security technology and today you can connect your system also trough GPRS or broadband IP communication modes so the system will be able to send alerts and alarm messages to the central station via these channels. It also recommended to use one of these channels even if you do have a phone line - as a back up in case of line failures or intentional sabotage. In addition, many companies offer cellular monitoring as it is by far one of the fastest and most reliable forms of alarm transmission today.

A passive infrared motion detector (PIR) is an electronic security device that detects intruders by sensing motion or body heat in the area being protected. Most PIRs are designed to be used when your family is away from the home or when no one will be passing through the area covered by the PIR.

No. Most home security companies can provide you with a “pet immune” motion detectors, which allows dog and cat lovers to enjoy the same level of protection they would receive with a standard PIR. These state-of-the-art sensors provide “pet immunity” for animals weighing up to 38kg (85lb), depending on the manufacturer.  Pet immune PIRs allow your pet to move about freely but can still detect an intruder’s movement.

The term "control panel" refers to the “brain” of the home security system. Whether this is a full panel with LCD and keypad or just the circuit board covered with plastics, the control panel is the component that supervises all the devices and sends the central station the alarms when triggered. 

A keypad, however, is a peripheral device that connected to the control panel. It is a user interface that allows you to arming and disarm or control some of the system functions and programming. In addition, the keypad provides a constant display of system status information.